Friday, September 6, 2013

Power of attorney

So I'm talking to a nice lady at FIA Card Services, connected to the Bank of America, about a matter involving a power of attorney.

"The power of attorney you mailed to us is incomplete," she said. "It must be signed by an attorney and notarized."

Of course, she could not actually see the power of attorney that I had mailed. I had sent them a copy, eight pages long, printed on both sides of the paper. I suspect that they scanned in one side and not the other, omitting half of the form.

"What should I do?" I asked. "We need an original copy of the power of attorney. No copies," she replied.

I thought to myself, "I have two original copies but I am sure not sending one to her."

"Okay," I said to her, avoiding being confrontational. And then the punchline: "And when you have obtained an original copy of the power of attorney, signed and notarized, please fax it to us."

Footnote: The conversation is approximately correct based on my recollection. She has a recording of it but I don't.

Update Nov. 18: I tried to fax the power of attorney to FIA Card Services five times over two days. No dice; the fax machine would not answer the phone.

For the third try to get them a power of attorney, I mailed the power of attorney by Priority® Mail which now includes tracking. Tonight, I checked the tracking and found that the address that they had given me was for a P.O. Box that was closed with no forwarding address. Here it is, returned to me!

So I called FIA Card Services and they gave me another P.O. Box address, this time in El Paso, Texas. Will that work? Will they finally be able to talk to me? Stay tuned!

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